Portal para pacientes MyChildren

What is MyChildren’s?

MyChildren’s is a convenient, easy to use and secure way to access your child’s health information.

 

Visit MyChildren's

How can I use MyChildren’s?

Using MyChildren’s, you can: • view portions of your child's/dependent’s health record

  • send secure messages to a provider or clinic
  • request, cancel and confirm visits
  • view and update your contact information
  • view and pay your copays and Hospital bills online

Who can participate?

You are eligible if you are:

  • a parent or legal guardian of a patient
  • patient age 13 and older (Parent/guardians of 13 and 14 year olds will be notified that an account has been created.)

Creating a MyChildren’s account

How do I request a MyChildren’s account?

To request an account, a patient or guardian can go to mychildrens.org and click Sign up for an account.

What do I need to set up a MyChildren’s account?

  • full name of the patient
  • address of the patient
  • patient’s date of birth
  • patient’s medical record number (MRN)
  • account invoice number or date of a visit to any Boston Children’s location.

How long does it take to obtain an account?

To protect the privacy of our patients, the data you submit must be checked against our records. Please allow approximately 3 business days for this process.

How can a 13-17 year old get an account?

A 13-17 year old who wants account access must have their own email account. In addition:

  • The adolescent cannot view secure messages sent between the parent/guardian and providers.
  • The parent/guardian cannot view confidential visits, confidential health information or secure messages between the adolescent and providers.
  • Parent/guardians of 13 and 14 year olds will be notified that an account has been created.

What happens to the parent/guardian’s account when the patient turns 18?

Prior to the patient’s 18th birthday, several reminders will be sent to the parent/guardian explaining that their access to the account will be terminated. At that time, the patient must set up their own account and assumes responsibility for the account that the parent/guardian had been managing.

My child is over 18 with special needs. Can I set up a MyChildren’s account for them?

Yes, as long as you have guardianship papers on file with the Hospital, you can access your child’s information with your MyChildren’s account.

I’m a foster parent to a child. Can I access their MyChildren’s account?

No, access to a foster child’s account is restricted to a Department of Children & Families (DCF) caseworker (the legal guardian). Only your child’s caseworker can request a MyChildren’s account.


Accessing MyChildren’s

What do I need to access MyChildren’s?

  • An email address that you check regularly
  • Internet Explorer 11/Microsoft Edge (PC), most recent version of Firefox, Google Chrome (PC or Mac) or Safari (Mac)
  • Latest version of Adobe Acrobat Reader
  • Javascript enabled

Are there any special criteria for creating a MyChildren’s password?

Your password must include 8-128 characters. It must include one number and one capital letter.

How do I log in to MyChildren’s?

You log in using the email address you registered with and your password. MyChildren’s requires an additional security level to access the application. You may have encountered a similar requirement when using online banking or other financial applications. This second level of security, often referred to as a Second Factor, provides additional protection for your information. You need to set up a delivery method (email or text), and enter the one time passcode that is sent to you.

Once you’ve set up your security code delivery method, you can click Remember me; if you always use the same computer, you won’t have to enter the security code every time you access MyChildren’s.

I forgot my password. What should I do?

Click the Forgot your password? link. You will receive an email with instructions for changing your password.


Using MyChildren’s

How can I be sure I’ll receive administrative emails from MyChildren’s?

To ensure that email is not sent to your Junk/Spam email folder, you need to add childrens.harvard.edu and bostonchildrens.iqhealth.com to your email browser’s safe list or address book. If you use a third party whitelist service such as Boxbe, be sure to follow that service’s instructions to ensure you receive our emails.

Is there a mobile version of MyChildren’s?

Sí. You can download the MyChildren’s mobile app from the Google Play store (Android) and iTunes store (for iPhone and iPad).

How can I get help using MyChildren’s?

Go to mychildrens.org/help and complete the Contact Our Team form.


Health

What health record information can I view?

The Health Record is a subset of available information and should not be regarded as a complete health record. Your child’s measurement and lab test information is filtered to remove sensitive and/or redundant information.

  • MyChildren’s is an electronic copy of portions of your child’s medical record.
  • Labs are available when they are resulted. Results include tests done in outpatient, inpatient and emergency department settings.
  • Radiology reports are available 4 days after they are completed.
  • Clinic Visit Notes are available as soon as your provider completes them.

Note: Information from outside sources may not be immediately available.

Read a list of labs that are not available for viewing in the MyChildren’s Patient Portal.


Visits

Can I request a visit online?

You can request, confirm or cancel a visit online. After you complete the online request form, the department will contact you to schedule the visit. You can confirm visits—and use the PreCheck-in function—for visits scheduled within the next 30 days.

I want to schedule another visit in a department where my child has already been seen. Can I schedule a visit just like the one I had last month?

To request the same type of visit, go to Past Visits and select from your visit history.

Can I self-schedule a visit?

A limited number of clinics allow self-scheduling for certain visit types. As of March 14, 2019 the self-scheduling option is available in the following five clinics:

  • Oftalmología
  • Dentistry
  • Adolescent
  • Psiquiatría
  • Allergy

Can I cancel a visit online?

Yes, but we ask that you cancel as far in advance as possible.

What is PreCheck-in?

PreCheck-in allows you to submit preliminary information in advance, saving you time on the day of your visit. Using PreCheck-in you can:

  • Verify contact information
  • Verify insurance
  • Make a copay
  • Sign documents

Messaging

Who can I contact with a medical question?

To contact your child’s physician, nurse practitioner or nurse directly to ask a non-urgent medical question, go to the Messaging page, click Contact your Provider; then click Ask a Question. Messaging is not to be used in an emergency. If you have a medical emergency, dial 911.

Who can I contact with a question about my visit?

For administrative questions—visit times, clinic locations, visit prep questions—you should email your clinic. For admin questions, go to the Messaging page, click Contact your Clinic; then click Ask a Question.

Can I add an attachment to a message?

Yes, you can add a document (.docx, .pdf), photo (.png, .jpeg) or video (mov, mpeg) file to your message. There is a limit of three attachments per message and there is a 10 MB size limit.

Are MyChildren’s messages saved?

Yes, all sent and received messages are saved.

Messages sent and received by a Provider—created and received prior to April 10, 2017—have been archived. To view archived messages, go to the Messaging page, select Contact Your Provider and click Secure Message Archive.

  • You can read, print, delete or organize archived messages.
  • You cannot reply or forward archived messages.

Facturación

Can I make an electronic payment?

You can pay by personal check, business check or credit card.

How do I view my account information?

From the Billing module, you can click View Details to view your account information listed by visit date and billing detail (including insurance copay).

Who can I contact if I have questions about billing?

Visit frequently asked financial and billing questions or call 617-355-3397.


Account

What functions are available from the Account module?

The Account module is divided into two sections, Log In Management and Medical Records Options. From Log In Management, you can:

  • Reset your password
  • Reset your username
  • Update your security questions

From the Medical Records Options, you can:

  • Add a patient
  • View linked options
  • Share a patient’s record
  • Enable the Mass HIway opt-out

Profile

How do I view and update my information?

You can view and update both your contact information and your insurance information.

  • To update your contact information, click Profile and then click the Contact Information link.
  • To update your insurance information, click Profile and then click the Insurance Summary link.

Sharing Health Information

Can I share my child’s health information from MyChildren’s?

Yes, patients and families can grant access to their Boston Children’s Hospital health information to doctors/ specialists who are involved with their care but are not their primary care provider.

This collaborative approach ensures that patients and specialists are well-informed on treatments and progress, a vital consideration for patients with multiple specialists.

How do I grant access to my specialist?

To grant access, log in to MyChildren’s. From the home page, locate the Account module. Click Share Patient Record, then click Invite; you will be prompted to search for and invite a specialist. From the Share Patient Record page, you can view the list of providers who have access to your health record; you can manage that list and invite/disinvite providers at any time.


About Privacy/Security

How secure is MyChildren’s?

When using MyChildren’s, all communication between you and your Boston Children’s Hospital health care team is carried over a secure, encrypted connection. This secure connection uses industry standard security, encryption, and database technology. Access to your MyChildren’s account is protected through the use of user-controlled account credentials.

What is your Privacy Policy?

Read our policies and procedures.


Getting Help

How can I get help using MyChildren’s?

Go to mychildrens.org/help and complete the Contact Our Team form.