Portal para pacientes MyChildren

What is MyChildren’s?

MyChildren’s is a convenient, easy to use and secure way to access your child’s health information.

 

How can I use MyChildren’s?

Using MyChildren’s, you can:

  • view portions of your child’s/dependent’s health record
  • send secure messages to a provider or clinic
  • request, cancel, and confirm visits
  • view and update your contact information
  • view and pay your copays and hospital bills online

Who can participate?

You are eligible if you are:

  • a parent or legal guardian of a patient
  • patient age 13 and older; parent/guardians of 13- and 14-year-olds will be notified that an account has been created

Información general

What is MyChildren’s?

MyChildren’s is a convenient, easy-to-use, and secure way to access your child’s health information. Using MyChildren’s, you can:

  • view portions of your child’s health record
  • send secure messages to your care team
  • view and update your contact information
  • view and pay your bills online
Who can sign up for a MyChildren’s account?
  • parents of patients under the age of 18
  • court-appointed legal guardians of patients over the age of 18
  • patients 13 years and older
How secure is MyChildren’s?

When using MyChildren’s, all communication between you and your Boston Children’s care team is carried over a secure, encrypted connection. This connection uses industry-standard security, encryption, and database technology.

How can I be sure I’ll receive emails from MyChildren’s?

To ensure that emails are not sent to your junk/spam email folder, add childrens.harvard.edu and bostonchildrens.iqhealth.com to your email browser’s safe list or address book. If you use a third-party whitelist service such as Boxbe, follow that service’s instructions to ensure you receive our emails.

Is there a MyChildren’s mobile app?

Sí. You can download the MyChildren’s mobile app from the Google Play store (Android) and iTunes store (for iPhone and iPad).

Get it on Google Play
Download on the Apple App Store
How can I get help using MyChildren’s?

For help with the portal, you can fill out our support form at mychildrens.org/help or call the MyChildren’s Support Team at 617-919-4396 Monday to Friday from 7 a.m. to 7 p.m. and Saturday from 8 a.m. to 4 p.m.


Accessing MyChildren’s

How do I request a MyChildren’s account?

To sign up for an account, go to mychildrens.org and select Sign Up.

What do I need to sign up for a MyChildren’s account?

You will need your own email address. Shared email addresses are not advisable.

You will also need either:

  • a token number and patient’s date of birth or the patient’s medical record number (MRN) and the date of a visit to any Boston Children’s location.

For assistance, please call the MyChildren’s Support Team at 617-919-4396 Monday to Friday from 7 a.m. to 6 p.m.

How do I add a patient to my account?

After creating a MyChildren’s account, you will need to add a patient, even if you are the patient. For more detailed information, please refer to these instructions.

How long does it take to get an account?

To protect the privacy of our patients, your information must be checked against our records. Please allow up to one business day for this process.

What happens to a parent’s account when the patient turns 18?

Parents will no longer have access to their child’s information once the patient turns 18. The patient cannot grant access to a parent to restore access.

My child with special needs is over the age of 18. Can I set up a MyChildren’s account?

Yes, as long as you have guardianship papers on file with Boston Children’s, you can access your child’s information with your MyChildren’s account. If you have the guardianship papers, you can email the PDF documents to mychildrenssupport@childrens.harvard.edu.

What are the technical requirements needed to access MyChildren’s?
  • your own email address that you check regularly
  • the most recent version of Firefox, Chrome, Safari, or Microsoft Edge
  • the latest version of Adobe Acrobat Reader
  • a JavaScript-enabled browser

Health

What health record information can I view?

The health record in MyChildren’s is an electronic copy of portions of your child’s medical record, not the complete record. See the list of results not available on the portal.

  • Clinical notes are available as soon as your provider completes them.
  • Lab results — including tests done in outpatient, inpatient, and emergency department settings — will display as soon as they are resulted.
  • Diagnostic test reports are available as soon as they are resulted.

Visits

Can I request a visit online?

Yes, you can request a visit online. After you complete the online request form, your clinic will contact you to schedule the visit.

Can I cancel a visit online?

Yes, but we ask that you cancel as far in advance as possible.

Can I confirm a visit online?

Yes, you can confirm visits up to 30 days prior to your visit.

What is pre-checkin?

Similar to hospital kiosks, pre-checkin allows you to give us information in advance, saving you time on the day of your visit. You can pre-checkin for visits scheduled within the next 30 days. Pre-checkin allows you to:

  • verify contact information
  • verify insurance
  • make a copay
  • sign documents
How do I access my virtual visit using MyChildren’s?
  • Go to the Visits page and find your upcoming virtual visit.
  • If you haven’t yet done so, complete pre-checkin.
  • Then select Begin Video Visit in the Details section of the visit.

Please do not join until 15 minutes before your appointment time. For technical support, call us at 617-919-4390. Learn more about virtual visits.


Messaging

What is MyChildren’s messaging?

Messaging on the MyChildren’s portal is a secure, web-based service that allows you to send non-urgent questions to your care team at Boston Children’s Hospital.

What types of questions can I send my care team?

You can send non-urgent questions about prescriptions, test results, medical questions, referrals, and follow-up information.

Can I add an attachment to a message?

Yes, you can add a document (.docx, .pdf), photo (.png, .jpeg, .jpg) or video (.mov, .mpeg) to your message. There is a limit of 10 attachments per message and a 25 MB size limit.

How do I send a photo or video?

You can send photos and videos to your provider the same way you'd send a message — through the medical messages section of the MyChildren's Patient Portal. There is a 25 MB limit per message, so keep videos to 45 seconds or less.

  1. Once you log in to your MyChildren's account, go to medical messages directly from the homepage.
  2. Select the send a message button on the medical messages screen.
  3. Make sure the correct patient is listed. Select your provider and the subject “photo upload.”
  4. Next, select choose file, navigate to the location where your photos are saved, select the photo, and select the open button. After you have added all your photos, be sure to select the send button at the bottom of the screen.
What should I do if I have an emergency or an urgent question for my care team?

Do not send a message in an emergency or for urgent concerns. If you think your child is having a medical emergency, please call 911 or your local emergency services number. If you have a question that is urgent but doesn’t require immediate medical attention, please call your doctor’s office or the Boston Children’s Hospital main line at 617-355-6000 to be directed to the appropriate department.

When can I expect a response from my care team?

Your care team will respond within two business days.

Who will see my messages?

Only you and members of your child’s care team will have access to your messages. This includes administrative staff, nurses, doctors, and other health care professionals who manage your child’s care.


Facturación

What can I do if I have billing questions?

For more information about billing, you can read the Billing FAQs.


Updating information

How do I update my contact information?

To update your contact information, go to the Account section of the portal and select My Contact Information.

How do I update my insurance information?

To update your insurance information, go to Billing and select Insurance Summary. Please note that we will review all insurance changes.

My primary care physician (PCP) is listed incorrectly. What should I do?

You should contact your clinic to update your PCP information.