What to Expect When You Come to Boston Children's

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During the current COVID-19 pandemic our top priority remains the safety of our patients, families, and staff.

To most effectively provide care while limiting wait times, all visits are currently by appointment only, and we cannot accept walk-in visits, even for blood draws and radiology. Please contact your provider for scheduling information.

Prepare for your visit to Boston Children's

When you and your child arrive at Boston Children’s for a visit, one of our staff members will ask you a few questions, including whether you have had symptoms or been exposed to anyone with COVID-19. Your child’s clinical team will tell you in advance whether or not they should be tested for COVID-19 prior to visiting the hospital.

For the safety of all, we must ask that any visitor who has confirmed COVID-19 stay home and NOT visit Boston Children’s. Please isolate at home, per the state guidelines, and consider making your visit virtual. Until further notice, only two adult caregivers may visit or accompany a patient at one time. Read our visitor policy

Things may look a little different when you enter Boston Children’s again. We follow strict infection control recommendations, and to further reduce the risk of COVID-19, we have added some additional measures to keep our environment as safe for you and your family as possible.

Coming to Boston Children’s

Outpatient Aerosol-Generating Procedures

Satellite Locations

Your Dentistry Appointment

Outpatient Aerosol-Generating Procedures

Satellite Locations

Your Dentistry Appointment

Coming to Boston Children’s

Standing Orders

Testing for COVID-19

Coming to Boston Children’s

Standing Orders

Testing for COVID-19

Parking

Dining

Staying Safe at Boston Children's

Parking

Dining

Staying Safe at Boston Children's

What to Expect at Boston Children's

What to Expect at Boston Children's

In patient room occupancy

You or your child may be asked to share a double occupancy room with another patient family during your stay. Learn how we are taking increased precautions to ensure patient, family, and staff safety and reduce the spread of COVID-19.

Masks 

For the safety of our patients, families, and staff, Boston Children’s is requiring that all employees wear a face mask to help prevent the spread of germs.

Please wear face coverings as you walk from your car to our facility. When you arrive, we will give you and your child hospital-grade face masks to wear inside the building. You must wear the hospital-issued mask at all times, other than when eating or drinking. Please make sure your mask covers your mouth and nose, avoid touching your face or your mask and be sure to wash your hands often.

Social distancing
Cleaning

Learn what changes to expect when you visit us for your scheduled outpatient appointment.

Schedule a virtual visit

Boston Children’s is offering virtual visits (video appointments) for follow-up care in a growing number of our clinics. This may allow you and your family to schedule an appointment with your child’s care team from home or another convenient location. Ask your provider if a virtual visit is right for you.


Appointments necessaryAppointments are necessary. Other than for emergencies, we can’t take walk-ins — even for blood draws, imaging tests, and lab tests.
Hospital-grade face coveringsWhen you arrive, we’ll ask you and your child over the age of 2 to take off your masks from home and wear the hospital-grade face masks we give you.
Practice additional cleanliness measuresYou may see some staff not wearing gloves. That’s because good hand hygiene works just as well in reducing the spread of germs.
Stay home if you have been exposed to coronavirusAs you enter our facility, we’ll ask you if you’ve had symptoms or been exposed to anyone with COVID-19.
Maintain 6 feet distancePlease practice social distancing by maintaining 6 feet of space between you and others as much as possible.
Update to the visitor policyOnly two adult caregivers may accompany a patient at one time. Visitors under the age of 18, including siblings, may not visit.
 

Visitor policy

Two visitors will be allowed onsite with a patient; one of the visitors must be over the age of 18. This applies to an outpatient appointment or a child who is staying overnight and has been assigned to a single room.

If your child is staying overnight and has been assigned to a double room, only one visitor over the age of 18 will be allowed onsite. You may however have two designated adult caregivers during the hospital stay. Only one visitor is allowed at the bedside at a time while your child is in a shared room. This visitor may switch out with the other approved visitor.

People under the age of 18—including siblings—may not visit patients during their stay in a double room.

Visitors are required to wear a mask unless there is a medical exemption or the visitor is under the age of 5. If you have any questions, please call our COVID-19 hotline at 855-281-5730 or 617-355-4200.

If you have tested positive for COVID-19, we strongly encourage you to stay home and self-quarantine for 14 days. Anyone with symptoms of COVID-19 is not permitted in the hospital and is advised to seek medical care. You can visit the hospital again when you are symptom-free.

If you have a family member or friend at Boston Children’s and cannot visit in person, please consider other options for reaching out to let them know you care.

  • contact them via Facetime or Skype
  • send an email or card
  • call their room directly through Patient Information at 617-355-6201

We know this may cause challenges, particularly for families with younger siblings, but we can all play a role in reducing the spread of this virus. We’re grateful for your help as we work together to safeguard all of our patients, families, and staff.


Traveling to Boston Children’s for care from out of state

Massachusetts is frequently updating travel guidelines. Patients and their parents/guardians seeking or receiving medical treatment are exempt from this policy, regardless of which state they come from. For the latest information, please see the list of exemptions on Mass.gov.


Preguntas frecuentes

Is Boston Children’s Hospital continuing to provide care during the COVID-19 outbreak?
When will all of Boston Children’s locations reopen?
How can I prepare my child for a hospital visit?
Will you have extended clinic hours?
My child’s elective procedure was canceled. What should I do?
What should I do if my child needs a refill on their prescription?
Is the cafeteria open?
Do you have child care options if I can’t bring my other children with me?

Stay in touch through My Children’s: Our patient portal 

MyChildren’s can help you pre-check-in for your appointment and securely message with our staff. You’ll also have electronic access to your results and visit notes as soon as they’re available. You can even manage payment online, so you don’t have to hand anyone a credit card. For patients and families seeing us in person, this will help reduce the amount of time you’ll spend in our waiting rooms. Overall, it’s the safest and easiest way to keep in touch with your care team

If you aren’t using the portal yet, please call our MyChildren’s support line at (617) 919-4396, Monday through Friday, 7 a.m. to 5 p.m. (excluding holidays) for help registering. You can also find directions here.