MyPatients Provider Portal | Specialist and Non-PCP Access

Specialists and other non-PCP providers can access MyPatients and view patient records if they are listed as a member of the patient's Care Team. Specialists and other non-PCP providers can  also individually request access to patients’ records.

How can I be added as a member of a patient's Care Team?

Patient's / guardians will need to take action. Ask them to add their providers to their care team list at Boston Children's. They can do so when calling to schedule an appointment, or via the kiosks during check-in / registration.

How do I individually request access to patients' records?

On the ‘Patient Selection’ Page, you can search by patient name and DOB or MRN.

If you receive the ‘not authorized’ message for one of your patients, click “request non-PCP access.” Your request will be sent to the patient or guardian to approve using their MyChildren’s patient portal account. You will receive a notification to your registered email when you are granted access to a patient’s account.

What if my patient does not have a MyChildren’s Account?

Patients need to have a MyChildren’s account to authorize providers to view their records. If your patient does not have a MyChildren’s account, you will receive a notification when you search for the patient’s record.

I received an invitation to view a patient record that includes a token. What do I do next?

You must have a registered MyPatients account to activate a token. If you do not yet have a MyPatients account, visit the MyPatients Registration Page.

Once you have set up your MyPatients account, log into MyPatients. In the top, right-hand corner of the page, click on “Validate a Token.” Enter the token in the invitation, as well as the MRN it corresponds to, and then click submit. Please note that tokens are unique to a specific MRN, and expire six months after being issued.

If token validation is successful, you will be able to access the record when you search the patient on the MyPatients Homepage.